Provenance of the materials used
The raw materials used are carefully selected according to their quality, recycling and origin. Thus, we prefer, whenever possible, raw materials from France, Italy or Europe. We also prefer to use recycled and/or eco-responsible materials.
Allergens
Our jewelry is guaranteed free of allergens.
The jewelry is packaged in small black boxes or bags.
The jewels of the Atelier Marlène Lyotard are delivered in France and everywhere in the world.
Delivery times are from 2 to 10 days depending on the country.
All the jewelry and other accessories are sent by the Post Office in standard packages, followed by courier or international courier.
| Prices and delivery times* | ||
| Geographic area | Delays | Prices in euros |
| France | From 2 to 4 days | 3€ |
| Europe | From 4 to 7 days | 6€ |
| Others countries | From 5 to 8 days | 6€ |
*Estimated rates and deadlines as of April 06, 2022. To know the real rates, please fill in your address in your cart.
ATELIER MARLENE LYOTARD gives you 30 days to change your mind!
You change your mind about your order and you want to exchange your jewel or get a refund?
You have up to 30 days from the date of receipt of the jewelry to change your mind and request a refund or exchange for another piece of jewelry of the same value.
This offer is valid on all the jewels of the collections.
It does not apply to custom-made jewelry.
Steps to follow to benefit from the offer
- Inform the Atelier Marlène Lyotard by e-mail or by phone of the wish to return the jewel for an exchange or a refund.
- You must keep the proof of this return (proof of registered mail, tickets…).
- The jewel must be sent back in its original packing. The Atelier Marlène Lyotard does not take in charge the expenses of returns.
On receipt of the package, The Atelier Marlène Lyotard will judge the state of the jewel. It will be proposed to you the refunding or the exchange of the jewel if this last is intact, within 14 days.
Maintenance
For silver jewelry
Generally speaking, silver jewelry does not require any particular maintenance.
It is possible that silver jewelry may turn black. If this happens to you, you can clean your jewelry with clay stone (or silver stone) or with the Sunshine polish clothing.
For bronze jewelry
Bronze is a metal composed of 90% copper, it oxidizes. This means that your jewel can tarnish, blacken.
To protect your jewelry from oxidation:
- Remember to remove your bronze jewelry before showering, exercising or doing the dishes.
- When you are not wearing your jewelry, store it in its small box.
If your jewelry oxidizes and you do not like its new natural patina, you can clean it with the Sunshine polish clothing.
Repair
The Atelier Marlène Lyotard. offers a jewelry repair service, only for jewelry made by the workshop.
All our payments are secure.
Payment by credit card is managed by STRIPE, which is a world-renowned payment infrastructure. For more information about STRIPE : https://stripe.com/fr
We also offer payment by credit card via PAYPAL which is just as secure as STRIPE, but a little different in its interface. https://www.paypal.com/fr/webapps/mpp/merchant
Finally, the last proposed means of payment is the bank transfer.
1) SELLER IDENTITY
The seller is:
Marlène Lyotard
Email: atelierlyotard@gmail.com
Siret : 81962339800016
Host of the website www.atelierlyotard.com :
1 and 1
7, place de la Gare
57200 SARREGUEMINES
FRANCE
2)PREAMBLE
These Terms refer to the French law and, more particularly, to the regulations of distance selling. The terms and conditions of sale, hereafter known as “Terms”, define the rights and obligations of the parties within the scope of the sales made by Atelier Marlène Lyotard. on the website www.atelierlyotard.fr, hereafter known as “the Website”. They are concluded between, on one hand Marlène Lyotard, on the other hand, the persons wishing to place and order for product(s) via the Website, hereafter known as “the Customer”.
The order of products displayed on the Website is subject to the acceptance by the Customer of the wholeness of the Terms as described hereafter.
Marlène Lyotard reserves the right to adapt or modify her Terms at any time. In case of modification, the Terms applicable to the order will be those in force the day of the final payment of the order.
3) ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE
The fact for a Customer to fill in the order form, to confirm his order and to have checked the box provided implies full acceptance of these terms and conditions of sales and its prices which he expressly declares to accept without reservations.
4) THE CUSTOMER
The Customer of the Website must be a consumer, person over 18 and legally capable. The Customer will have to, on his first order on the Website, create an account and/or fill in an order form specifying some mandatory fields, so that his order of products can be taken into account by Marlène Lyotard.
The information provided to Marlène Lyotard, as part of the opening of its customer account or during each of its orders must be complete, accurate and up to date.
5) THE PRODUCTS
The products offered for sale on the Website are those mentioned in the “The Shop” section of the Website. Marlène Lyotard reserves the right to change the contents of her online shop at any time without notice, especially to include or remove references or to modify some sale prices.
On atelierlyotard.com are exclusively put up for sale products made by hand by Marlène Lyotard.
The resellers are carefully selected for their rigorous quality controls.
Marlène Lyotard does not sell second-hand, defective or substandard products to the standard offered on the market.
The characteristics of the products are displayed on atelierlyotard.com inside each of the product sheets. The images and colors of the products put up for sale on atelierlyotard.com could nevertheless not correspond with the real colors under the effect of the Internet browser and screen used.
Because of an exclusively manual production, some jewelry could fifer with the parts and models to be reproduced.
6) THE ORDERS
The Customer can place an order on the Website www.atelierlyotard.com
The contractual information, as well as the details of the order are shown in French or English and are summarized before the final validation.
Marlène Lyotard reserves the right to cancel or refuse any order from a Customer with whom there is dispute relating to the payment of a previous order, of a total or partial non-payment of the order in progress, refusal of authorization of payment by debit card by the banking organizations, non-payment or incomplete payment. In no instance shall the liability of Marlène Lyotard be engage as such.
From the validation of the payment, the order is registered and becomes irrevocable. The purchase order will be recorded on the computer register of Marlène Lyotard, and will be considered as proof of the contractual relations between the Parties. As soon as the Customer has validated its payment, a confirmation of the order will be sent by email to the email address indicated by him during the order.
7) PRICES AND PAYEMENTS
The prices are indicated in Euros € and take into account possible discounts.
Taxes are not applicable on products sold by Marlène Lyotard.
Any order placed on the Website and delivered outside of France may be subject to any taxes and customs duties imposed when the package reaches its destination.
These customs duties and taxes related to the delivery of an items are at the Customer’s expense and are his own responsibility. Marlène Lyotard is not obligated to verify and inform the Customer of the applicable customs duties and taxes. In the event of refusal for any reason whatsoever of the package at customs, Marlène Lyotard will refund the Customer after having recovered the goods.
Fees and exchange rates are borne by the Customer.
The prices indicated are guaranteed within the limit of available stock, except important changes of the expenses and except any typography error or omission.
The prices indicated do not include the shipping costs which will be invoiced in addition and will be specified to the Customer during the final validation of his order.
Marlène Lyotard reserves the right to modify her prices at any time but the product will be invoiced on the basis of the tariffs in force during the validation of the order.
The payment is made by debit card, PayPal or bank transfer.
For the payments by debit card, the Customer must be the holder of the debit card used.
Working on the assumption that, for any reason (blocking, refusal of the issuing center…), the debit of the sums owed by the Customer would turn out to be impossible, the order will not be dealt by Marlène Lyotard
For the payments by bank transfer, the orders are handled on receipt of the bank transfer. In case of impossibility of payment (due to blocking or refusal of the issuing center), Marlène Lyotard will not process the order.
8) DELIVERY
Any order placed on the Atelier Lyotard Website will be prepared and shipped within 1 to 7 days, or 2 to 6 weeks for the custom-made jewelry, subject to validation of payment.
Delivery is made by French Post in parcels or couriers.
The products are delivered to the address indicated by the Customer. The Customer is solely responsible for any defect of delivery due to a lack of indication during the execution of the order.
The indicated delivery times are after the processing of the order and expressed in working days. These periods are those applied by the carrier.
Periods France : 2 – 3 days
Periodes Europe : 3 – 7 days
Periods others countries: 4 – 10 days
These periods can be thwarted by strikes, export problems, customs modifications and other external problems for which we cannot be held responsible. In this case, the Customer will be informed by email.
9) RIGHT OF CANCELLATION AND RETURN AND REFUNDS MODALITY
The Customer has a right of retraction of 30 days for the jewels of the “Collections”.
The jewels made to measure or personalized are neither taken back nor exchanged. This applies to “Custom-made” jewellery.
10) RESPONSABILITY
Marlène Lyotard, in the online process, is only held by an obligation of means. Her responsibility cannot be incurred for any damage resulting from the use of the Website.
11) FORCE MAJEUR
Marlène Lyotard won’t be held responsible for the total or partial non-execution of her obligations under this contract, if such a non-execution is caused by a constitutive event of force majeure, especially in case of disruption or total or partial strike particularly from the Postal services and other means of transport and/or communications, flood, fire, and generally speaking, in case of any event beyond her control.
12) PERSONAL DATA MANAGEMENT
The Customer is informed that the data it provides on the Website is subject to diverse automated processing of personal data.
The personal data that is collected from the Customer is necessary to process his order. They may also be used for canvassing purposes.
This data is intended for an internal use only by Marlène Lyotard. This data is never given to any third party.
The Customer’s personal data is kept for the strictly necessary duration of the correct fulfilment for each of the treatment considered by Marlène Lyotard.
13) APPLICABLE LAW – JURISDICTION
In case of litigation, French law is applicable.
Dernière mise à jour : 06 avril 2022