Our services

Pendants without chains

Possibility to order a pendant without chains or with a cotton choker. Please specify when ordering.

Enlarge or shorten a chain

Possibility to enlarge bracelets and necklaces by adding an extension chain.
Possibility to shorten bracelets and necklaces.
To be specified at the time of your order.

Origin of the materials used

The raw materials used are vigorously selected according to their quality, recycling and origin. Thus, whenever possible, we favour raw materials that originate from Canada or North America and are ecoresponsible.

Allergens

Our jewellery is guaranteed allergen-free.

The jewels are packed in small black boxes marked with the Atelier’s logo.

These small boxes are simple and elegant and they allow to protect the jewel during its delivery.

Atelier Marlène Lyotard’s jewellery is delivered in Quebec and around the world.

Delivery times are from 2 to 10 days depending on the country.

All jewellery and other accessories are shipped by Canada Post in standard packages or international courier.

Prices and delivery times
Geographical area Deadlines Prices in euros Prices in Canadian dollars
Quebec, Canada From 2 to 4 days 9 € 13 $
Canada (outside Québec) From 4 to 7 days 11 € 16 $
USA From 5 to 8 days 8 € 12 $
France From 6 to 10 days 8 € 12 $
Others countries From 6 to 10 days 10 € 15 $

 

L’ATELIER MARLENE LYOTARD gives you 30 days to change your mind!

You change your mind about your order and you want to exchange your jewelry or get a refund. ?

You have up to 30 days from the date of receipt of the jewellery to change your mind and ask for a refund or exchange it for another piece of jewellery of the same value.

This offer is valid on all jewellery in the collections.

It does not apply to custom jewelry and jewelry in the Kids’ART category.

 

Démarche à suivre pour bénéficier de l’offre

  • Informer l’Atelier Marlène Lyotard par voie électronique ou par téléphone du souhait de retourner le bijou pour un échange ou un remboursement.
  • Vous devez conserver la preuve de ce retour (justificatifs d’envois en recommandé, tickets…).
  • Le bijou doit être renvoyé dans son emballage d’origine. L’ Atelier Marlène Lyotard ne prend pas en charge les frais de retours.

A réception du colis, l’Atelier Marlène Lyotard jugera de l’état du bijou. Il vous sera proposé le remboursement ou l’échange du bijou si ce dernier est intacte, dans un délai de 14 jours.

Maintenance

Care tips for silver jewellery : If your silver jewel is blackened, you can clean it with silver (or clay) stone, lemon or white vinegar.

Care tips for bronze jewellery : If your bronze jewelry oxidizes, you can clean it with silver stone, Marseille soap or beeswax.

Beeswax has the added advantage of cleaning your jewelry and protecting it from oxidation.

To avoid rapid oxidation of your bronze jewellery, remember to remove it before showering, washing dishes, playing sports…Bronze jewellery does not like humidity.
Repair

L’ Atelier Marlène Lyotard. offers a jewelry repair service, only for jewelry made by the workshop.

All our payments are secure.

Payment by credit card is managed by STRIPE, which is a world-renowned payment infrastructure. For more information about STRIPE : https://stripe.com/fr

We also offer payment by credit card via PAYPAL which is just as secure as STRIPE, but a little different in its interface. https://www.paypal.com/fr/webapps/mpp/merchant

Finally, the last proposed means of payment is the bank transfer.

SELLER IDENTITY

The seller is:
Atelier Marlène Lyotard
2493 rue Ryde
Montréal, QC, H3K1R5
CANADA

Phone number: 438-345-8760.
Email: missm.bijouxartisanaux@gmail.com

Host of the website www.atelierlyotard.com :
1 and 1
7, place de la Gare
57200 SARREGUEMINES
FRANCE
2)PREAMBLE

These Terms refer to the Canadian law and, more particularly, to the regulations of distance selling. The terms and conditions of sale, hereafter known as “Terms”, define the rights and obligations of the parties within the scope of the sales made by Atelier Marlène Lyotard. on the website www.atelierlyotard.fr, hereafter known as “the Website”. They are concluded between, on one hand Marlène Lyotard, on the other hand, the persons wishing to place and order for product(s) via the Website, hereafter known as “the Customer”.

The order of products displayed on the Website is subject to the acceptance by the Customer of the wholeness of the Terms as described hereafter.

Marlène Lyotard reserves the right to adapt or modify her Terms at any time. In case of modification, the Terms applicable to the order will be those in force the day of the final payment of the order.

 

3) ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

The fact for a Customer to fill in the order form, to confirm his order and to have checked the box provided implies full acceptance of these terms and conditions of sales and its prices which he expressly declares to accept without reservations.

 

4) THE CUSTOMER

The Customer of the Website must be a consumer, person over 18 and legally capable. The Customer will have to, on his first order on the Website, create an account and/or fill in an order form specifying some mandatory fields, so that his order of products can be taken into account by Marlène Lyotard.

The information provided to Marlène Lyotard, as part of the opening of its customer account or during each of its orders must be complete, accurate and up to date.

 

5) THE PRODUCTS

The products offered for sale on the Website are those mentioned in the “The Shop” section of the Website. Marlène Lyotard reserves the right to change the contents of her online shop at any time without notice, especially to include or remove references or to modify some sale prices.

On atelierlyotard.com are exclusively put up for sale products made by hand by Marlène Lyotard.

The resellers are carefully selected for their rigorous quality controls.

Marlène Lyotard does not sell second-hand, defective or substandard products to the standard offered on the market.

The characteristics of the products are displayed on atelierlyotard.com inside each of the product sheets. The images and colors of the products put up for sale on atelierlyotard.com could nevertheless not correspond with the real colors under the effect of the Internet browser and screen used.

Because of an exclusively manual production, some jewelry could fifer with the parts and models to be reproduced.

 

6) THE ORDERS

The Customer can place an order on the Website www.atelierlyotard.com

The contractual information, as well as the details of the order are shown in French or English and are summarized before the final validation.

Marlène Lyotard reserves the right to cancel or refuse any order from a Customer with whom there is dispute relating to the payment of a previous order, of a total or partial non-payment of the order in progress, refusal of authorization of payment by debit card by the banking organizations, non-payment or incomplete payment. In no instance shall the liability of Marlène Lyotard be engage as such.

From the validation of the payment, the order is registered and becomes irrevocable. The purchase order will be recorded on the computer register of Marlène Lyotard, and will be considered as proof of the contractual relations between the Parties. As soon as the Customer has validated its payment, a confirmation of the order will be sent by email to the email address indicated by him during the order.

 

7) PRICES AND PAYEMENTS

The prices are indicated in Euros € and in canadans dollars $ and take into account possible discounts.
Taxes are not applicable on products sold by Marlène Lyotard.

Any order placed on the Website and delivered outside of Canada may be subject to any taxes and customs duties imposed when the package reaches its destination.

These customs duties and taxes related to the delivery of an items are at the Customer’s expense and are his own responsibility. Marlène Lyotard is not obligated to verify and inform the Customer of the applicable customs duties and taxes. In the event of refusal for any reason whatsoever of the package at customs, Marlène Lyotard will refund the Customer after having recovered the goods.

Fees and exchange rates are borne by the Customer.

The prices indicated are guaranteed within the limit of available stock, except important changes of the expenses and except any typography error or omission.

The prices indicated do not include the shipping costs which will be invoiced in addition and will be specified to the Customer during the final validation of his order.

Miss M. reserves the right to modify her prices at any time but the product will be invoiced on the basis of the tariffs in force during the validation of the order.

The payment is made by debit card, PayPal or bank transfer.

For the payments by debit card, the Customer must be the holder of the debit card used.

Working on the assumption that, for any reason (blocking, refusal of the issuing center…), the debit of the sums owed by the Customer would turn out to be impossible, the order will not be dealt by Marlène Lyotard

For the payments by bank transfer, the orders are handled on receipt of the bank transfer. In case of impossibility of payment (due to blocking or refusal of the issuing center), Marlène Lyotard will not process the order.

 

8) DELIVERY

Any order placed on the Miss M. Website will be prepared and shipped within 1 to 5 days, or 1 to 2 weeks for the custom-made and Kids’ART jewelry, subject to validation of payment.

Delivery is made by Canada Post in parcels or couriers.

The products are delivered to the address indicated by the Customer. The Customer is solely responsible for any defect of delivery due to a lack of indication during the execution of the order.

The indicated delivery times are after the processing of the order and expressed in working days. These periods are those applied by the carrier (Canada post).

Periods Quebec: 2 – 3 days
Periodes Canada: 4 – 7 days
Periodes USA: 5 – 8 days
Periods others countries: 6 – 12 days

These periods can be thwarted by strikes, export problems, customs modifications and other external problems for which we cannot be held responsible. In this case, the Customer will be informed by email.

 

9) RIGHT OF CANCELLATION AND RETURN AND REFUNDS MODALITY

The Customer has a right of retraction of 30 days for the jewels of the “Collections”.

The jewels made to measure or personalized are neither taken back nor exchanged. This applies to “Custom-made” jewellery.

 

10) RESPONSABILITY

Marlène Lyotard, in the online process, is only held by an obligation of means. Her responsibility cannot be incurred for any damage resulting from the use of the Website.

 

11) FORCE MAJEUR

Marlène Lyotard won’t be held responsible for the total or partial non-execution of her obligations under this contract, if such a non-execution is caused by a constitutive event of force majeure, especially in case of disruption or total or partial strike particularly from the Postal services and other means of transport and/or communications, flood, fire, and generally speaking, in case of any event beyond her control.

 

12) PERSONAL DATA MANAGEMENT

The Customer is informed that the data it provides on the Website is subject to diverse automated processing of personal data.

The personal data that is collected from the Customer is necessary to process his order. They may also be used for canvassing purposes.

This data is intended for an internal use only by Marlène Lyotard. This data is never given to any third party.

The Customer’s personal data is kept for the strictly necessary duration of the correct fulfilment for each of the treatment considered by Marlène Lyotard.

 

13) APPLICABLE LAW – JURISDICTION

In case of litigation, Canadian law is applicable.